New: Tax Support HelpDesk
Our new Tax Support Help Desk offers e-mailed responses to tax questions via a "Ticket System".
Members submit a tax support ticket and all responses and follow up questions related to this ticket are made via the online system. You receive e-mails of all responses and follow ups with the option to submit additional follow up questions. Answers are also included in the Tax Q&A portal as usual.
Therefore this offers free and unlimited e-mailed responses to tax questions. It also allows easier follow up to your questions as you receive e-mail updates to your ticket which can be updated by you.
How it works
You submit your tax question via the new Help Desk:
You then receive an e-mail containing a copy of your question and a link so you can view your support ticket:
When your question has been answered you receive an e-mail notifying you of the answer provided.
You can also follow the link to view your support ticket.
If you want to ask a follow up question you simply click on the "Post Reply" button and this is then posted as a follow up question.
You can view the history of all questions and answers for each ticket.
Access The Helpdesk